HUMAN RESOURCES

Giving Effective Feedback Training

Select Your Learning Style

Facilitator-led 1 Day Program (Classroom)

OR

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

This training is designed to help workplace leaders learn how to provide feedback any time that the message is due. Whether feedback is formal or informal, and whether it is provided to employees, peers, or someone else, there are ways that it can be structured to be effective and lasting. This course will help learn why the way we deliver is feedback is important, how to deliver a message so that people accept it and make changes that may be needed, and how to accept feedback that we are offered.

What Will Participants Learn?

  • Explain why feedback is essential
  • Apply a framework for providing formal or informal feedback
  • Use descriptive language in delivering feedback
  • Describe six characteristics of effective feedback
  • Provide feedback in real situations

What Topics are Covered?

  • Feedback definitions
  • Speaking clearly
  • Communication strategies
  • Characteristics of effective feedback
  • Receiving feedback graciously
  • Testing the waters (role play practice

What’s Included in Your Learning Style?

  • Self-paced eLearning  OR
  • Interactive class environment – Facilitator-led
  • Specialized course materials and resources
  • Personalized certificate of completion

Learn more about Giving Effective Feedback Training in the pdf below

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Employee Dispute Resolution Training: By Peer Mediation

Select Your Learning Style

Facilitator-led 1 Day Program (Classroom)

OR

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

Have you ever been in a workplace situation where a supervisor has made a decision that you did not agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalized procedure to ask, consider, and resolve just these sorts of questions. This course will teach you everything you need to know about employee dispute resolution through mediation.

What Will Participants Learn?

  • What the peer review process is
  • A process for employees to file grievances and for management to respond
  • How to choose a facilitator and panel
  • What is involved in the hearing process, from preliminary meetings to the hearing, and the decision process
  • What responsibilities and powers a panel should have
  • How to apply professional questioning and probing techniques
  • Why peer review panels fail and how to avoid those pitfalls

What Topics are Covered?

  • What is peer review?
  • Initiating the process
  • The peer review panel
  • Asking questions
  • The peer review process
  • Panel walk through
  • Why does the process fail?

What’s Included in Your Learning Style?

  • Self-paced eLearning  OR
  • Interactive class environment – Facilitator-led
  • Specialized course materials and resources
  • Personalized certificate of completion

Learn more about Employee Dispute Resolution Training in the pdf below

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Team Building Training

Select Your Learning Style

Facilitator-led 3 Day Program (Classroom)

OR

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

Success as a manager is heavily influenced by how well your team operates and what kind of results they achieve. Is your team able to solve problems? Can they resolve conflict? Are they enthusiastic and motivated to do their best? Do they work well together? This program is designed for participants who want to develop their team leadership skills and unleash the talent of their individual team members.

What Will Participants Learn?

  • Identify different types of teams.
  • Build teamwork by recognizing and tapping into the 12 characteristics of an effective team.
  • Promote trust and rapport by exploring your team player style and how it impacts group dynamics.
  • Recognize the key elements that move a team from involvement to empowerment and how to give these elements to your team.
  • Develop strategies for dealing with team conflict and common problems.
  • Understand how action planning and analysis tools can help your team perform better.

What Topics are Covered?

  • Organizations today, types of teams, team norms
  • The TORI team building model
  • Beckhart’s team activities
  • Stages of team development and shaping factors
  • Parker’s 12 characteristics of great teams
  • Team player types
  • The trust/relationship model
  • Creative, lateral, and vertical thinking
  • Interventions for team leaders
  • Resolving conflict and solving problems
  • SWOT analysis and developing team action plans

What’s Included in Your Learning Style?

  • Self-paced eLearning  OR
  • Interactive class environment – Facilitator-led
  • Specialized course materials and resources
  • Personalized certificate of completion

Learn more about Developing High Performance Teams in the pdf below

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Stress Management Training

Select Your Learning Style

Facilitator-led 1 Day Program (Classroom)

OR

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

Today’s workforce is experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out, insecure, and misunderstood. Many people feel the demands of the workplace, combined with the demands of home, have become too much to handle. This course explores the causes of such stress, and suggests general and specific stress management strategies that people can use every day.

What Will Participants Learn?

  • Understand that stress is an unavoidable part of everybody’s life
  • Recognize the symptoms that tell you when you have chronic stress overload
  • Change the situations and actions that can be changed
  • Deal better with situations and actions that can’t be changed
  • Create an action plan for work, home, and play to help reduce and manage stress

What Topics are Covered?

  • Defining stress and how it affects us
  • What is stress about?
  • Building a solid foundation
  • Mental strategies
  • Stress at work
  • Time management tips
  • Stress at home
  • Drainers and fillers

What’s Included in Your Learning Style?

  • Self-paced eLearning  OR
  • Interactive class environment – Facilitator-led
  • Specialized course materials and resources
  • Personalized certificate of completion

Learn more about Stress Management Training in the pdf below

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Problem Solving and Decision Making Training

Select Your Learning Style

Facilitator-led 2 Day Program (Classroom)

OR

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

We make decisions and solve problems continually. We start making decisions before we even get out of bed (shall I get up now or not?). Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. You may know someone who has a hard time making decisions about what to eat, never mind the internal wrestling they go through in order to take on major decisions at work. Likewise, we’ve probably all looked at a solution to something and said, “I could have thought of that.” The key to finding creative solutions is not just creativity, although that will certainly help. The answer rests in our ability to identify options, research them, and then put things together in a way that works. Having a process to work through can take the anxiety out of problem solving and make decisions easier. That’s what this program is all about.

What Will Participants Learn?

  • How to apply problem solving steps and tools
  • How to analyze information to clearly describe problems
  • How to identify appropriate solutions
  • Ways to think creatively and be a contributing member of a problem solving team
  • How to select the best approach for making decisions
  • How to create a plan for implementing, evaluating, and following up on decisions
  • Ways to avoid common decision-making mistakes

What Topics are Covered?

  • Problem-solving definitions
  • Making decisions
  • Problem solving model and toolkit
  • Getting into It
  • SWOT Analysis
  • Making good group decisions
  • Analyzing and selecting solutions
  • Planning and organizing
  • Many hands-on case studies and exercises

What’s Included in Your Learning Style?

  • Self-paced eLearning  OR
  • Interactive class environment – Facilitator-led
  • Specialized course materials and resources
  • Personalized certificate of completion

Learn more about Problem Solving and Decision Making Training in the pdf below

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Performance Management Training

Select Your Learning Style

Facilitator-led 1 Day Program (Classroom)

OR

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

Inspiring someone to be their best is no easy task. Just how do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This course will give you some of those skills.

What Will Participants Learn?

  • The role of goal setting in performance management.
  • Tools to help your employees set and achieve goals.
  • A three-phase model that will help you prepare employees for peak performance, activate their inner motivation, and evaluate their skills.
  • Motivational tools and techniques.

What Topics are Covered?

  • The shared management model
  • Setting goals
  • Phase I (Preparation)
  • Phase II (Activation)
  • Phase III (Ongoing and Formal Evaluation)

What’s Included in Your Learning Style?

  • Self-paced eLearning  OR
  • Interactive class environment – Facilitator-led
  • Specialized course materials and resources
  • Personalized certificate of completion

Learn more about Performance Management Training in the pdf below

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Managing Difficult Conversations Training

Select Your Learning Style

Facilitator-led 1 Day Program (Classroom)

OR

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This course will give you the tools to manage difficult conversations and get the best results possible out of them.

What Will Participants Learn?

  • How to define their frame of reference
  • How to establish a positive intent and a desired outcome
  • Good communication skills
  • How to draft a script for a difficult conversation
  • Use specific steps to carry out a difficult conversation
  • How to access additional resources as required
  • How to maintain safety in a conversation

What Topics are Covered?

  • Choosing to have the conversation
  • Toolkit for successful conversations
  • Choosing the time and place
  • Framework for difficult conversations
  • Conversation template
  • Staying safe
  • Role play practice

What’s Included in Your Learning Style?

  • Self-paced eLearning  OR
  • Interactive class environment – Facilitator-led
  • Specialized course materials and resources
  • Personalized certificate of completion

Learn more about Managing Difficult Conversations Training in the pdf below

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Generation Gap in the Workplace Training

Select Your Learning Style

Facilitator-led 1 Day Program (Classroom)

OR

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

There are currently five generations in the workforce. Only a few short years ago employers who were expecting to be faced with mass retirements are now looking at accommodating workers who cannot afford to retire, or are simply healthy and happy enough they’d like to stay at work. However, the labor force continues to put in hard work and lots of strategy to find the right people to fill vacancies and to be able to serve their customers.

This course examines the history and reality of the generation gap, especially for recruiters and succession planning. In it, we will explore whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. After all, understanding others helps us to understand ourselves and to manage the people that we work with. We will also explore problems, solutions, and strategies to help overcome issues of the generation gap.

 

What Will Participants Learn?

  • Identify where the generation gap issue surfaces, and the impact it has on the modern workforce.
  • Describe and apply language that is specific to each generation currently in the workplace.
  • Explore organization strategies that overcome gap issues.
  • Evaluate the need and effectiveness of recruiting, retention, and succession plans in context of the generation gap.

What Topics are Covered?

  • History in brief
  • Finding common ground
  • Silents, Boomers, Xers, Y’s, Millennials and Gen Z
  • Recruiting that Bridges the Gap
  • Pre-assignment Review
  • Creative solutions
  • The value of planning
  • Developing targeted retention strategies
  • What we really want

What’s Included in Your Learning Style?

  • Self-paced eLearning  OR
  • Interactive class environment – Facilitator-led
  • Specialized course materials and resources
  • Personalized certificate of completion

Learn more about Generation Gap in the Workplace Training in the pdf below

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Employee Accountability Training

Select Your Learning Style

Facilitator-led 1 Day Program (Classroom)

OR

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

Organizations who promote employee accountability are more successful and more productive. In this course, you will learn about what accountability is, how to promote it in your organization, and how to become more accountable to yourself and others.

What Will Participants Learn?

  • Understand what accountability is and what events in history have shaped our view of it
  • Identify the requirements for personal and corporate accountability
  • Apply the cycle of accountability and the fundamental elements required to build an accountable organization
  • Describe what individuals must do to become accountable
  • Build skills required for accountability, including goal setting, giving and receiving feedback, and delegation
  • Pinpoint ways to build ownership in your organization
  • Isolate areas for further self-improvement

What Topics are Covered?

  • Defining accountability
  • Creating an accountable organization
  • Setting goals and expectations
  • Doing delegation right
  • Offering feedback
  • A toolbox for managers

What’s Included in Your Learning Style?

  • Self-paced eLearning  OR
  • Interactive class environment – Facilitator-led
  • Specialized course materials and resources
  • Personalized certificate of completion

Learn more about Employee Accountability Training in the pdf below

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Talent Management Training

Select Your Learning Style

Facilitator-led 2 Day Program (Classroom)

OR

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

Organizations recognize that they do better business when their people are engaged, motivated, and yes, talented. Having the right people in place at the right time is a key aspect to continued growth, success, or even just stability. This course will provide you with just what it takes to have the right people ready. It will help you create a program to measure the talents of your people and how to help them grow in preparation for the future. It will also help you support and grow your organization by teaching you how to apply the most current research and adapt your organization to the ever-changing marketplaces.

What Will Participants Learn?

  • Apply the multifaceted aspects of talent management in their own organization
  • Describe the skills required to manage high potential candidates
  • Recognize and foster talent within an organization
  • Explain the principles of competency-based management
  • Use the language for talent management

What Topics are Covered?

  • Talent management, performance management and succession planning
  • Creating a talent management plan
  • Competency-based programs
  • Identifying talent
  • Conducting talent assessments
  • Keeping people interested
  • Talent review meetings
  • Compensation and benefits
  • Communicating with high potentials
  • Development strategies
  • Fostering engagement
  • Evaluating the plan

What’s Included in Your Learning Style?

  • Self-paced eLearning  OR
  • Interactive class environment – Facilitator-led
  • Specialized course materials and resources
  • Personalized certificate of completion

Learn more about Talent Management Training in the pdf below

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