Time Management: Tools for Peak Performance

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Facilitator-led 1 Day Program (Classroom)

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. We also deal with a constant barrage of technology, people, and tasks that can contribute to that disorganization. Many people find that they flit from one task to another, trying to get everything done. In this course, you will learn how to make the most of your time by getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other people.

What Will Participants Learn?

Better organize yourself and your workspace for peak efficiency.
Understand the importance of, and the most useful techniques for, setting and achieving goals.
Identify the right things to be doing and develop plans for doing them.
Learn what to delegate and how to delegate well.
Take control of things that can derail your workplace productivity.

What Topics are Covered?

The Power of a Change
Changing Our Perspective
Setting Goals
Planning Tips and Tricks
Setting a Routine
Doing it Right
Putting an End to Procrastination
Getting Organized
Organizing Your Files
Managing Your Workload

What’s Included in Your Learning Style?

Self-paced eLearning OR
Interactive class environment – Facilitator-led
Specialized course materials and resources
Personalized certificate of completion

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Skills for the Administrative Assistant

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Facilitator-led 1 Day Program (Classroom)

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest influence on job satisfaction is our relationship with others. Our work should not be a burden to us and our offices shouldn’t be battlefields. We are human beings working with other human beings. This program is about working to the best of your abilities, and encouraging the best in those who work with you, or for you.

What Will Participants Learn?

Understand the importance of professional presence on the job.
How to self-manage to become more effective and efficient.
Improved communications skills, including listening, questioning, and being more assertive.
Increased effectiveness in recognizing and managing conflict, and dealing with difficult people.

What Topics are Covered?

Personal best, professional best
Putting others at ease
Distorted thinking
The steps to feeling good
Understanding and improving your assertiveness
Communication skills (written, verbal, non-verbal)
Self-management
Setting goals
Working as a team and with difficult people
Learning to say no
Dealing with stress

What’s Included in Your Learning Style?

Self-paced eLearning OR
Interactive class environment – Facilitator-led
Specialized course materials and resources
Personalized certificate of completion

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Self-Leadership

Select Your Learning Style

Facilitator-led 1 Day Program (Classroom)

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

Self-leadership puts together taking responsibility for our outcomes, setting direction for our lives, and having tools to manage priorities. Self-leaders work at all levels of an organization. They are front-line workers in every possible role, middle managers, and CEOs. Self-leaders like Walt Disney and Wayne Gretzky worked hard to achieve their dreams without using the term self-leadership. However, they have clearly demonstrated that being in control of their behavior and results, focus, practice, and learning were necessary to achieve their goals.

Self-leadership requires a commitment from individuals to decide what they want from life and to do what’s necessary to get the results they want. This program will help participants internalize the four pillars of self-leadership and to make meaningful, empowered choices while taking action to get where they want to go.

What Will Participants Learn?

Define self-leadership and what it means on an individual level
Assume responsibility for their results by understanding who they are, what they want, and how to reach they goals
Describe the four pillars of self-leadership
Use techniques related to adjusting to change, cultivating optimism, and developing good habits to build self-leadership

What Topics are Covered?

What is self-leadership?
Knowing who you are
Change management
Knowing what you do
Motivation for optimists
Using what you know

What’s Included in Your Learning Style?

Self-paced eLearning OR
Interactive class environment – Facilitator-led
Specialized course materials and resources
Personalized certificate of completion

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Active Listening Training

Select Your Learning Style

Facilitator-led 1 Day Program (Classroom)

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This course will help participants develop and practice their active listening skills.

What Will Participants Learn?

Define active listening and its key components
Identify ways to become a better listener
Use body language to reflect a positive listening attitude
Understand the difference between sympathy and empathy, and when each is appropriate
Create a listening mindset using framing, positive intent, and focus
Be genuine in your communications
Understand the communication process
Ask questions, probe for information, and use paraphrasing techniques
Build relationships to create an authentic communication experience
Identify common listening problems and solutions

What Topics are Covered?

Defining active listening
Body language basics
Attitude is everything!
Encouraging conversation
Building relationships
Getting over listening roadblocks

What’s Included in Your Learning Style?

Self-paced eLearning OR
Interactive class environment – Facilitator-led
Specialized course materials and resources
Personalized certificate of completion

Learn more about Active Listening Training in the pdf below.

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Research Skills

Select Your Learning Style

Facilitator-led 1 Day Program (Classroom)

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

In this age of information overload, it can be hard to know where to find good information that you can trust. If you’re doing research for an important project, report, or proposal, how do you find information that you can count on?

This course will teach you how to research any topic using a number of different tools. We will start with basic techniques, such as reading, memory recall, note-taking, and planning. We will also talk about creating different kinds of outlines for different stages of your project, and how to move from the outline to actual writing, editing, and polishing. Most importantly, we will talk about how to use all kinds of sources, including a library’s Dewey Decimal System, journals, and the Internet. After you complete this course, you’ll be ready to find reliable information on any topic, and turn that information into a compelling, accurate piece of writing.

What Will Participants Learn?

Identify the benefits to proper research and documentation
Read for maximum information retention and recall
Take effective notes
Plan a research strategy
Identify and use various types of research sources
Create preliminary and final outlines
Know how to use style guides and be able to identify common styles
Document and attribute your work to ensure you don’t plagiarize

What Topics are Covered?

Why are research skills important?
Basic skills (reading, note-taking, and recall)
Planning your research strategy
Where to look and what to look for
Finding information the old-fashioned way
Researching with the internet
Getting ready to write
Putting pen to paper

What’s Included in Your Learning Style?

Self-paced eLearning OR
Interactive class environment – Facilitator-led
Specialized course materials and resources
Personalized certificate of completion

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Mastering the Interview Training

Select Your Learning Style

Facilitator-led 1 Day Program (Classroom)

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

The interview is one of the key elements of the job search process. As with any skill, we can get better at it with preparation and practice. In this course, participants will explore how to prepare for an interview and become familiar with the types of questions to expect, as well as the questions they should think about asking. They will learn how to prepare for second interviews, testing, and shadowing, as well as how to follow up on their interview sessions.

What Will Participants Learn?

Understand the different types of interview questions and how to prepare to answer them.
Apply the most effective ways to prepare for an interview, including how to present yourself professionally.
Express yourself effectively.
Know how to ask for feedback following an interview.

What Topics are Covered?

Understanding the interview
Types of questions
Getting ready
Unwinding for the interview
Common problems and solutions
Phase two
Sealing the deal
Getting what you’re worth
Plenty of mock interview practice

What’s Included in Your Learning Style?

Self-paced eLearning OR
Interactive class environment – Facilitator-led
Specialized course materials and resources
Personalized certificate of completion

Learn more about Mastering the Interview Training in the pdf below.

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Managing Pressure Training

Select Your Learning Style

Facilitator-led 1 Day Program (Classroom)

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

When things are extremely busy at work and you have your hands full with many tasks and dealing with difficult people, having skills you can draw on are essential for peace of mind and growth. This course will help participants understand the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. They will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead.

What Will Participants Learn?

Apply a direct understanding of pressure points and their costs and payoffs
Speak in terms related to emotional intelligence, optimism, and resilience
Create a personalized toolkit for managing stressors and anger
Work on priorities and achieve defined goals

What Topics are Covered?

Under pressure!
Getting to the heart of the matter (including identifying pressure points and creating an action plan)
Emotional intelligence
Coping toolkit (including anger and stress management)
Getting organized

What’s Included in Your Learning Style?

Self-paced eLearning OR
Interactive class environment – Facilitator-led
Specialized course materials and resources
Personalized certificate of completion

Learn more about Managing Pressure and Maintaining Balance training in the pdf below.

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Goal Setting Training

Select Your Learning Style

Facilitator-led 1 Day Program (Classroom)

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

We all have things we want in life. The route to success is to take the things that we dream about and wish for, and turn them into reality. This course will lead participants through thinking, planning, and taking action on the things they really want. They will learn ways to ensure that they get where they want to go in life.

What Will Participants Learn?

Identify what’s important to you in your life
Use goal setting activities and appropriate language to articulate what you want in your life
Explain what your dreams and goals are for both the short and long term
Use motivating techniques to help you reach your goals
Understand how to deal with setbacks

What Topics are Covered?

Self-understanding
Laying the foundation
What’s in your bucket?
Getting down to business
Getting started today
Dealing with setbacks

What’s Included in Your Learning Style?

Self-paced eLearning OR
Interactive class environment – Facilitator-led
Specialized course materials and resources
Personalized certificate of completion

Learn more about Goal Setting Training in the pdf below.

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Critical Thinking Training

Select Your Learning Style

Facilitator-led 2 Day Program (Classroom)

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

In today’s society, many people experience information overload. We are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle in a particular way. How do you know what to believe? How do you separate the truth from the myths?

The answer lies in critical thinking skills. The ability to clearly reason through problems and to present arguments in a logical, compelling way has become a key skill for survival in today’s world. This program will give you some practical tools and hands-on experience with critical thinking and problem solving.

What Will Participants Learn?

Define critical and non-critical thinking
Identify your critical thinking style(s), including areas of strength and improvement
Describe other thinking styles, including left/right brain thinking and whole-brain thinking
Work through the critical thinking process to build or analyze arguments
Develop and evaluate explanations
Improve key critical thinking skills
Use analytical thought systems and creative thinking techniques
Prepare and present powerful arguments

What Topics are Covered?

Understanding critical thinking
Where do other types of thinking fit in? (including whole-brain and left and right brain)
Pitfalls to reasoned decision making
The critical thinking process
A critical thinker’s skill set
Creating explanations
Dealing with assumptions
Common sense
Critical and creative thought systems
Plenty of hands-on case studies

What’s Included in Your Learning Style?

Self-paced eLearning OR
Interactive class environment – Facilitator-led
Specialized course materials and resources
Personalized certificate of completion

Learn more about Critical Thinking Training in the pdf below.

DOWNLOAD PDF

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Creative Thinking & Innovation Training

Select Your Learning Style

Facilitator-led 2 Day Program (Classroom)

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

Creative thinking and innovation are vital components in both our personal and professional lives. However, many people feel as though they are lacking in creativity. What most of us do not recognize is that we are creative on a daily basis, whether it’s picking out what clothes to wear in the morning or stretching a tight budget at work. While these tasks may not normally be associated with creativity, there is a great deal of creativity involved to get those jobs done. While some people seem to be simply bursting with creativity, others find it a struggle to think outside the square. If you fall into the latter category, it is important to understand that boosting your creative and innovative abilities takes practice. Recognizing and honing your own creative potential is a process. That’s what this program is all about.

What Will Participants Learn?

How to identify the difference between creativity and innovation
How to recognize their own creativity
Ways to build their own creative environment
The importance of creativity and innovation in business
Problem solving steps and tools
Individual and group techniques to help generate creative ideas
How to implement creative ideas

What Topics are Covered?

What is creativity and innovation?
Individual creativity and how to get creative
Developing the right environment for creativity
Creativity and innovation in business
Where does creativity fit into the problem-solving process?
Defining the problem
Creative techniques (RAP model, shoe swap, mind mapping, metaphors and analogies, situation/solution reversal)
Encouraging creativity in a team (brainstorming, role-storming, brain-writing, stepladder, and slip writing)
Putting it all together