WORKPLACE ESSENTIALS

Workplace Wellness Training

Select Your Learning Style

Facilitator-led 2 Day Program (Classroom)

OR

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

Whether you are creating a workplace wellness program from scratch, or enhancing what you already have, you’re already on the right track! With increasing costs of health care, a shrinking workforce, and aging workers, a savvy workplace understands the value in supporting workers to improve their conditioning and to live a fitter lifestyle. This course includes all aspects of designing or upgrading a program, from concept through implementation, to review.

What Will Participants Learn?

  • Describe the necessity of workplace wellness programs
  • Create program elements that reflect the needs of employees and the objectives of the organization
  • Select program elements that fit the context of current operations
  • Establish implementation and evaluation strategies

What Topics are Covered?

  • The case for wellness
  • Building the foundation
  • Gathering support
  • Gathering data
  • Performing a needs analysis
  • Key program elements
  • In-depth case studies
  • Implementing your workplace wellness program
  • Reviewing the plan
  • Evaluating and reporting results

What’s Included in Your Learning Style?

  • Self-paced eLearning  OR
  • Interactive class environment – Facilitator-led
  • Specialized course materials and resources
  • Personalized certificate of completion

Learn more about Workplace Wellness Training in the pdf below

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How to Manage Anger and Violence in the Workplace

Select Your Learning Style

Facilitator-led 3 Day Program (Classroom)

OR

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

Violence of any sort has many roots. Sometimes there are warning signs of workplace violence, but this is not always the case. It is up to us to learn whatever we can to prevent, identify, and mitigate any threats, and this comprehensive workshop includes everything a workplace leader needs to get started.

What Will Participants Learn?

  • Describe what workplace violence is
  • Identify some warning signs of violence
  • Apply the cycle of anger
  • Understand Albert Bandura’s behavior wheel and how it applies to anger
  • Develop a seven-step process for managing your anger and others’ anger
  • Apply better communication and problem solving skills, which will reduce frustration and anger
  • Develop some other ways of managing anger, including coping thoughts and relaxation techniques
  • Use the nine components of an organizational approach to managing anger, including risk assessment processes
  • Respond if a violent incident occurs in the workplace on an individual and organizational level

What Topics are Covered?

  • What is workplace violence?
  • The behaviour wheel and anger process
  • Communication, problem solving, and anger management skills
  • A systems approach and developing a policy and program
  • Risk assessment and risk level analysis
  • Hiring practices and workplace design
  • Workplace practices and procedures
  • Security systems and personnel and training programs
  • Developing emergency response plans and threat response process
  • The immediate response
  • Consulting with the experts
  • Gathering and evaluating additional information
  • Communicating incidents and threats
  • Reviewing the options and analyzing the impact
  • Incident response check-list

What’s Included in Your Learning Style?

  • Self-paced eLearning  OR
  • Interactive class environment – Facilitator-led
  • Specialized course materials and resources
  • Personalized certificate of completion

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Workplace Harassment: What To Do

Select Your Learning Style

Facilitator-led 2 Day Program (Classroom)

OR

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

In 2012 alone, the US Equal Employment Opportunity Commission ordered that $365,400,000 (that’s 365.4 million dollars!) be paid out for discrimination and harassment charges. No wonder companies are working to be more proactive in preventing harassment. But how do you prevent harassment from occurring? What sorts of policies should be in place? What should managers do to protect their employees? And if a complaint is filed, what will we do? All of these questions (and more!) will be answered in this course.

What Will Participants Learn?

  • Explain what is acceptable behavior in the workplace and what is not
  • Apply the benefits of harassment training
  • Define the various types of harassment, including sexual harassment
  • Assist in creating a harassment policy
  • State some ways to prevent harassment
  • Demonstrate some ways to protect yourself from harassment
  • Know what to do if you are harassed or accused of harassment
  • Understand the complaint process, from the complaint to the reply, to mediation or investigation, to a solution
  • Identify situations where mediation is appropriate, and understand how mediation works in those situations
  • Describe appropriate solutions for a harassment incident
  • Know what to do if a complaint is false
  • Help your workplace return to normal after a harassment incident

What Topics are Covered?

  • Defining harassment
  • The purpose of training
  • Creating a harassment policy
  • Other prevention strategies
  • Nipping it in the bud and protecting yourself
  • What if it happens to me?
  • What if it’s happening to someone else?
  • Someone has filed a complaint against me!
  • Addressing a complaint
  • Handling false complaints
  • Mediation
  • Investigating a complaint
  • Making the decision and creating solutions
  • After it’s over

What’s Included in Your Learning Style?

  • Self-paced eLearning  OR
  • Interactive class environment – Facilitator-led
  • Specialized course materials and resources
  • Personalized certificate of completion

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Strategic Planning

Select Your Learning Style

Facilitator-led 2 Day Program (Classroom)

OR

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

If you and the people who work with you don’t understand where the company is going, they may all develop their own priorities and actually prevent you from getting where you need to be. Part of getting everyone on board is creating a strategic plan complete with the organization’s values, vision, and mission. Then, there’s the challenge of bringing these principles to life in a meaningful way that people can relate to. This program will help you describe what you want to do and get people where you want to go.

What Will Participants Learn?

  • How to identify the values that support their company
  • How to define the vision for their company
  • How to write a mission statement that explains what the company’s purpose is
  • How to complete meaningful SWOT analyses
  • Tools and techniques to create a strategic plan that directs the organization from the executive to the front line
  • Ways to implement, evaluate, and review a strategic plan
  • How related tools, such as the strategy map and balanced scorecard, can help them develop a strategic plan

What Topics are Covered?

  • Understanding strategic planning
  • Identifying our values
  • Designing our vision
  • Writing mission statements
  • Performing a SWOT analysis
  • Setting goals
  • Assigning roles, responsibilities, and accountabilities
  • Gathering support
  • Making the change
  • Presentation options (infographics, reports, etc.)
  • Getting there successfully
  • Plenty of case studies and practice opportunities

What’s Included in Your Learning Style?

  • Self-paced eLearning  OR
  • Interactive class environment – Facilitator-led
  • Specialized course materials and resources
  • Personalized certificate of completion

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Safety in the Workplace

Select Your Learning Style

Facilitator-led 1 Day Program (Classroom)

OR

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They also have a profound, often lifelong impact on workers. Introducing a safety culture into your organization, where safety is valued as an integral part of the business’s operation, not only saves the business time and money, it also builds a committed, loyal, healthy workforce. This course will give you the foundation to start building your safety culture.

What Will Participants Learn?

  • Understand the difference between a safety program and a safety culture
  • Use resources to help you understand the regulations in your area
  • Launch a safety committee
  • Identify hazards and reduce them
  • Apply hiring measures that can improve safety
  • Explain what a safety training program will involve
  • Identify groups particularly at risk for injury and know how to protect them
  • Help your organization write, implement, and review a safety plan
  • Respond to incidents and near misses
  • Understand the basics of accident investigation and documentation

What Topics are Covered?

  • Defining a safety culture
  • Governing bodies and resources
  • Getting started
  • Identifying hazards
  • Resolving hazards
  • Taking proactive measures
  • Identifying groups at risk
  • Writing a safety plan
  • Implementing the plan
  • Incident management
  • Reviewing the program

What’s Included in Your Learning Style?

  • Self-paced eLearning  OR
  • Interactive class environment – Facilitator-led
  • Specialized course materials and resources
  • Personalized certificate of completion

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Lean Process Improvement

Select Your Learning Style

Facilitator-led 2 Day Program (Classroom)

OR

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

Lean principles have come a long way over the past 300 years. From Benjamin Franklin’s early ideas, to Henry Ford’s work in the 1920’s and the Toyoda precepts in the 1930’s, to Jeffery Liker’s publication of The Toyota Way in 2004, Lean processes have evolved from a simple concept to a set of widely used best practices. This course will give participants the foundation to begin implementing Lean process improvement tools in their workplace.

What Will Participants Learn?

  • Define Lean and its key terms
  • Describe the Toyota Production System and the TPS house
  • Describe the five critical improvement concepts
  • Use the Kano model
  • Identify and reduce various types of waste
  • Create a plan for a more environmentally Lean organization
  • Use the PDSA and R-DMAIC-S models
  • Use Lean thinking frameworks, including 5W-2H, Genchi Genbutsu and Gemba
  • Prepare for and complete a basic 5-S
  • Describe the key elements of Kaizen events, particularly a Kaizen blitz
  • Gather, analyze, and interpret data using flow charts, Ishikawa (fishbone) diagrams, SIPOC diagrams, and value stream maps
  • Go back to their organization with a plan to begin incorporating Lean into their corporate culture

What Topics are Covered?

  • Understanding Lean
  • The Toyota Production System
  • The Toyota Production System House
  • The five critical improvement concepts
  • Understanding value with the Kano Model
  • Types of waste
  • Creating a Lean enterprise
  • The Plan, Do, Study, Act (PDSA) cycle
  • Using the R-DMAIC-S model
  • Lean thinking tools
  • Kaizen events
  • Data gathering and mapping
  • A plan to take home

What’s Included in Your Learning Style?

  • Self-paced eLearning  OR
  • Interactive class environment – Facilitator-led
  • Specialized course materials and resources
  • Personalized certificate of completion

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Knowledge Management

Select Your Learning Style

Facilitator-led 2 Day Program (Classroom)

OR

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

Understanding how to manage the knowledge within your organization is the key to business success. Mismanagement of organizational knowledge comes with a price: frustrated employees, angry customers, and decreased productivity. All of these things can affect a business’ bottom line. The purpose behind knowledge management is to help us bridge organizational gaps and to use our greatest asset (our knowledge) to take our business performance to the next level. The theory of knowledge management has emerged to help us harness and enhance both the individual and collective brain power of our businesses. This course will introduce you to knowledge management tips, techniques, and proven processes.

What Will Participants Learn?

  • Define knowledge and knowledge management.
  • Explain the difference between explicit and tacit knowledge.
  • Identify various knowledge management theoretical models.
  • Explain how a properly implemented knowledge management program can improve efficiency.
  • Describe the steps for employing a new knowledge management program in an organization.
  • Identify the required components for implementing a knowledge management framework within an organization.

What Topics are Covered?

  • Definitions of knowledge management, tacit knowledge, explicit knowledge, and KMBOK
  • The business case for knowledge management
  • The knowledge management mix
  • The knowledge management framework
  • Knowledge management models
  • The knowledge management tool kit
  • Implementing knowledge management initiatives
  • Designing a chief knowledge officer position
  • Case studies and success stories

What’s Included in Your Learning Style?

  • Self-paced eLearning  OR
  • Interactive class environment – Facilitator-led
  • Specialized course materials and resources
  • Personalized certificate of completion

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Celebrating Diversity in the Workplace

Select Your Learning Style

Facilitator-led 1 Day Program (Classroom)

OR

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

More than ever, a workplace is a diverse collection of individuals proud of who they are: their gender, their sexual orientation, their religion, their ethnic background, and all the other components that make an individual unique. One of the challenges for workplace leaders is how to help these diverse individuals work as a team. We all know what happens to organizations that don’t have effective teamwork: they fail. And, failing to embrace diversity can also have serious legal costs for corporations. This course will give you ways to celebrate diversity in the workplace while bringing individuals together.

What Will Participants Learn?

  • Describe what diversity and its related terms mean
  • Explain how changes in the world have affected you and your view
  • Identify your stereotypes
  • Use terms that are politically correct and avoid those which are not
  • Apply the four cornerstones of diversity
  • Avoid the pitfalls related to diversity
  • Use a technique for dealing with inappropriate behaviour
  • Develop a management style to encourage diversity
  • Take action if you or one of your employees feels discriminated against

What Topics are Covered?

  • Defining diversity
  • How does diversity affect me?
  • Identifying stereotypes
  • Wise words
  • The cornerstones of diversity
  • How to discourage diversity
  • The stop technique
  • Managing for diversity
  • Dealing with discrimination

What’s Included in Your Learning Style?

  • Self-paced eLearning  OR
  • Interactive class environment – Facilitator-led
  • Specialized course materials and resources
  • Personalized certificate of completion

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Disability Awareness: Employment with Disabilities

Select Your Learning Style

Facilitator-led 2 Day Program (Classroom)

OR

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

People with disabilities represent a significant and largely underutilized resource for businesses. Many disabled persons are underemployed or unemployed. As a result of advocates for diversity, as well as a shrinking labour pool, employers are taking a serious look at hiring and retaining people with disabilities. This course will give supervisors, managers, and human resource consultant’s tools and tips for creating a diverse workplace.

What Will Participants Learn?

  • Prepare to welcome people with disabilities into your workplace
  • Interact with people with disabilities
  • Identify and overcome barriers in the workplace
  • Use respectful, appropriate, acceptable language in any circumstance
  • Understand what your company can do during hiring and interviewing
  • Understand what job accommodation is and how it applies in your workplace

What Topics are Covered?

  • Defining terms
  • Misconceptions and realities
  • Dissecting labels
  • Accessibility
  • The cornerstones of diversity
  • Encouraging diversity by hiring
  • Using the STOP technique
  • Communication essentials
  • Communication styles and critical conversations
  • How do we make it happen?

What’s Included in Your Learning Style?

  • Self-paced eLearning  OR
  • Interactive class environment – Facilitator-led
  • Specialized course materials and resources
  • Personalized certificate of completion

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Crisis Management

Select Your Learning Style

Facilitator-led 2 Day Program (Classroom)

OR

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

Viable organizations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. Fortunately, you do not need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help you to prevent, respond, and recover from all crises. This course will help you ensure your organization is ready to manage any kind of crisis.

What Will Participants Learn?

  • Assign people to an appropriate crisis team role
  • Conduct a crisis audit
  • Establish the means for business continuity
  • Determine how to manage incidents
  • Help your team recover from a crisis
  • How to apply the process

What Topics are Covered?

  • What is crisis management?
  • Training leaders and staff
  • Conducting the crisis audit
  • Performing a risk level analysis
  • Developing a response process
  • Consulting with the experts
  • Incident management techniques
  • Working through the issues
  • Establishing an emergency operations center
  • Building business continuity and recovery
  • Recovering and moving on
  • Plenty of case studies and practice opportunities

What’s Included in Your Learning Style?

  • Self-paced eLearning  OR
  • Interactive class environment – Facilitator-led
  • Specialized course materials and resources
  • Personalized certificate of completion

DOWNLOAD PDF

 

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