SUPERVISORY & MANAGEMENT

Giving Effective Feedback Training

Select Your Learning Style

Facilitator-led 1 Day Program (Classroom)

OR

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

This training is designed to help workplace leaders learn how to provide feedback any time that the message is due. Whether feedback is formal or informal, and whether it is provided to employees, peers, or someone else, there are ways that it can be structured to be effective and lasting. This course will help learn why the way we deliver is feedback is important, how to deliver a message so that people accept it and make changes that may be needed, and how to accept feedback that we are offered.

What Will Participants Learn?

  • Explain why feedback is essential
  • Apply a framework for providing formal or informal feedback
  • Use descriptive language in delivering feedback
  • Describe six characteristics of effective feedback
  • Provide feedback in real situations

What Topics are Covered?

  • Feedback definitions
  • Speaking clearly
  • Communication strategies
  • Characteristics of effective feedback
  • Receiving feedback graciously
  • Testing the waters (role play practice

What’s Included in Your Learning Style?

  • Self-paced eLearning  OR
  • Interactive class environment – Facilitator-led
  • Specialized course materials and resources
  • Personalized certificate of completion

Learn more about Giving Effective Feedback Training in the pdf below

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The Professional Supervisor

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Facilitator-led 3 Day Program (Classroom)

OR

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

With a host of new challenges and responsibilities to tackle, new supervisors need training that helps them adjust to their new role. Learning how to supervise your new employees on a trial and error basis can lead to discouragement. This program can help you overcome many of the problems a new supervisor may encounter, and to set the groundwork for a successful change in your working life!

What Will Participants Learn?

  • Clarify the scope and nature of a supervisory position.
  • Learn some ways to deal with the challenges of the role.
  • Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization.
  • Learn key techniques to help you plan and prioritize effectively.
  • Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision.
  • Develop strategies for motivating your team, giving feedback, and resolving conflict.

What Topics are Covered?

  • Adjusting to your role
  • Action-centered leadership
  • Making plans and setting goals
  • Defining leadership
  • The Situational Leadership Model®
  • What’s your type? How about mine?
  • Team building tips
  • Communication skills and motivating employees
  • Orientation and on-boarding
  • Training tips and tricks
  • Providing feedback and doing delegation right
  • Dealing with conflict and managing discipline issues

What’s Included in Your Learning Style?

  • Self-paced eLearning  OR
  • Interactive class environment – Facilitator-led
  • Specialized course materials and resources
  • Personalized certificate of completion

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The ABC’s of Supervising Others

Select Your Learning Style

Facilitator-led 2 Day Program (Classroom)

OR

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

This course is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority.
This training is designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.

What Will Participants Learn?

  • Adjust to the supervisor’s role with confidence.
  • Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees.
  • Identify key attitudes that you can develop to enhance your supervisory skills.
  • Use time management and planning techniques to maximize your success.
  • Develop a technique for giving instructions that are clear and understood.
  • Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.

What Topics are Covered?

  • Making the transition
  • Responsibilities of a supervisor
  • Key behaviors and attitudes
  • Setting goals and planning for success
  • Active listening techniques
  • Communication skills
  • Giving feedback and instructions
  • Orders, requests, and suggestions
  • Managing conflict
  • Managing challenging situations
  • Developing relationships

What’s Included in Your Learning Style?

  • Self-paced eLearning  OR
  • Interactive class environment – Facilitator-led
  • Specialized course materials and resources
  • Personalized certificate of completion

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Team Building Training

Select Your Learning Style

Facilitator-led 3 Day Program (Classroom)

OR

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

Success as a manager is heavily influenced by how well your team operates and what kind of results they achieve. Is your team able to solve problems? Can they resolve conflict? Are they enthusiastic and motivated to do their best? Do they work well together? This program is designed for participants who want to develop their team leadership skills and unleash the talent of their individual team members.

What Will Participants Learn?

  • Identify different types of teams.
  • Build teamwork by recognizing and tapping into the 12 characteristics of an effective team.
  • Promote trust and rapport by exploring your team player style and how it impacts group dynamics.
  • Recognize the key elements that move a team from involvement to empowerment and how to give these elements to your team.
  • Develop strategies for dealing with team conflict and common problems.
  • Understand how action planning and analysis tools can help your team perform better.

What Topics are Covered?

  • Organizations today, types of teams, team norms
  • The TORI team building model
  • Beckhart’s team activities
  • Stages of team development and shaping factors
  • Parker’s 12 characteristics of great teams
  • Team player types
  • The trust/relationship model
  • Creative, lateral, and vertical thinking
  • Interventions for team leaders
  • Resolving conflict and solving problems
  • SWOT analysis and developing team action plans

What’s Included in Your Learning Style?

  • Self-paced eLearning  OR
  • Interactive class environment – Facilitator-led
  • Specialized course materials and resources
  • Personalized certificate of completion

Learn more about Developing High Performance Teams in the pdf below

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Stress Management Training

Select Your Learning Style

Facilitator-led 1 Day Program (Classroom)

OR

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

Today’s workforce is experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out, insecure, and misunderstood. Many people feel the demands of the workplace, combined with the demands of home, have become too much to handle. This course explores the causes of such stress, and suggests general and specific stress management strategies that people can use every day.

What Will Participants Learn?

  • Understand that stress is an unavoidable part of everybody’s life
  • Recognize the symptoms that tell you when you have chronic stress overload
  • Change the situations and actions that can be changed
  • Deal better with situations and actions that can’t be changed
  • Create an action plan for work, home, and play to help reduce and manage stress

What Topics are Covered?

  • Defining stress and how it affects us
  • What is stress about?
  • Building a solid foundation
  • Mental strategies
  • Stress at work
  • Time management tips
  • Stress at home
  • Drainers and fillers

What’s Included in Your Learning Style?

  • Self-paced eLearning  OR
  • Interactive class environment – Facilitator-led
  • Specialized course materials and resources
  • Personalized certificate of completion

Learn more about Stress Management Training in the pdf below

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Project Management Fundamentals

Select Your Learning Style

Facilitator-led 1 Day Program (Classroom)

OR

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments, and to get that additional job done well, done under budget, and done on time.
This one-day workshop is not intended to take participants from a supervisory or administrative position to that of a project manager. However, these topics will familiarize them with the most common terms and practices in terms of working on projects.

What Will Participants Learn?

  • Describe what is meant by a project
  • Explain what project management means
  • Identify benefits of projects
  • Identify the phases of a project’s life cycle
  • Sell ideas and make presentations related to pitching a project
  • Prioritize projects
  • Begin conceptualizing your project, including goals and vision statements
  • Use project planning tools
  • Contribute to creating a Statement of Work

What Topics are Covered?

  • Defining projects and project management
  • The role of a project manager
  • How can projects help me?
  • A project’s life cycle
  • Selling a project
  • Creating a vision
  • Project goals
  • Using a target chart
  • Preparing your project
  • Laying out the project

What’s Included in Your Learning Style?

  • Self-paced eLearning  OR
  • Interactive class environment – Facilitator-led
  • Specialized course materials and resources
  • Personalized certificate of completion

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Problem Solving and Decision Making Training

Select Your Learning Style

Facilitator-led 2 Day Program (Classroom)

OR

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

We make decisions and solve problems continually. We start making decisions before we even get out of bed (shall I get up now or not?). Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. You may know someone who has a hard time making decisions about what to eat, never mind the internal wrestling they go through in order to take on major decisions at work. Likewise, we’ve probably all looked at a solution to something and said, “I could have thought of that.” The key to finding creative solutions is not just creativity, although that will certainly help. The answer rests in our ability to identify options, research them, and then put things together in a way that works. Having a process to work through can take the anxiety out of problem solving and make decisions easier. That’s what this program is all about.

What Will Participants Learn?

  • How to apply problem solving steps and tools
  • How to analyze information to clearly describe problems
  • How to identify appropriate solutions
  • Ways to think creatively and be a contributing member of a problem solving team
  • How to select the best approach for making decisions
  • How to create a plan for implementing, evaluating, and following up on decisions
  • Ways to avoid common decision-making mistakes

What Topics are Covered?

  • Problem-solving definitions
  • Making decisions
  • Problem solving model and toolkit
  • Getting into It
  • SWOT Analysis
  • Making good group decisions
  • Analyzing and selecting solutions
  • Planning and organizing
  • Many hands-on case studies and exercises

What’s Included in Your Learning Style?

  • Self-paced eLearning  OR
  • Interactive class environment – Facilitator-led
  • Specialized course materials and resources
  • Personalized certificate of completion

Learn more about Problem Solving and Decision Making Training in the pdf below

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Performance Management Training

Select Your Learning Style

Facilitator-led 1 Day Program (Classroom)

OR

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

Inspiring someone to be their best is no easy task. Just how do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This course will give you some of those skills.

What Will Participants Learn?

  • The role of goal setting in performance management.
  • Tools to help your employees set and achieve goals.
  • A three-phase model that will help you prepare employees for peak performance, activate their inner motivation, and evaluate their skills.
  • Motivational tools and techniques.

What Topics are Covered?

  • The shared management model
  • Setting goals
  • Phase I (Preparation)
  • Phase II (Activation)
  • Phase III (Ongoing and Formal Evaluation)

What’s Included in Your Learning Style?

  • Self-paced eLearning  OR
  • Interactive class environment – Facilitator-led
  • Specialized course materials and resources
  • Personalized certificate of completion

Learn more about Performance Management Training in the pdf below

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Motivation Training: Motivating Your Workforce

Select Your Learning Style

Facilitator-led 1 Day Program (Classroom)

OR

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

It’s no secret that employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This course will help supervisors and managers create a more dynamic, loyal, and energized workplace. It is designed specifically to help busy managers and supervisors understand what employees want, and to give them a starting point for creating champions.

What Will Participants Learn?

  • Identify what motivation is
  • Describe common motivational theories and how to apply them
  • Learn when to use different kinds of motivators
  • Create a motivational climate
  • Design a motivating job

What Topics are Covered?

  • What is motivation?
  • Supervising and motivation
  • Motivational theories
  • Setting goals
  • The role of values
  • Creating a motivational climate
  • Applying your skills
  • Designing motivating jobs

What’s Included in Your Learning Style?

  • Self-paced eLearning  OR
  • Interactive class environment – Facilitator-led
  • Specialized course materials and resources
  • Personalized certificate of completion

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Managing Difficult Conversations Training

Select Your Learning Style

Facilitator-led 1 Day Program (Classroom)

OR

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This course will give you the tools to manage difficult conversations and get the best results possible out of them.

What Will Participants Learn?

  • How to define their frame of reference
  • How to establish a positive intent and a desired outcome
  • Good communication skills
  • How to draft a script for a difficult conversation
  • Use specific steps to carry out a difficult conversation
  • How to access additional resources as required
  • How to maintain safety in a conversation

What Topics are Covered?

  • Choosing to have the conversation
  • Toolkit for successful conversations
  • Choosing the time and place
  • Framework for difficult conversations
  • Conversation template
  • Staying safe
  • Role play practice

What’s Included in Your Learning Style?

  • Self-paced eLearning  OR
  • Interactive class environment – Facilitator-led
  • Specialized course materials and resources
  • Personalized certificate of completion

Learn more about Managing Difficult Conversations Training in the pdf below

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