Orientation Handbook Training: Getting Employees Off to a Good Start

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Facilitator-led 2 Day Program (Classroom)

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

An effective human resource professional knows that managing employee performance is more than responding to problems, conducting performance reviews, or hiring staff. Performance management begins with an orientation to the organization and the job, and continues on a daily basis as employees are trained and coached.

A thoughtful new employee orientation program, coupled with an employee handbook (or website) that communicates workplace policies, can reduce turnover and those reductions save your organization money. Whether your company has two employees or a thousand employees, don’t leave employee retention to chance. Engage them from the moment they are hired; give them what they need to feel welcome, and let them impress you with what they bring to your company. This program is just the start that you need!

What Will Participants Learn?

How important an orientation program is to an organization
The role of the human resource department in the orientation program
How the commitment curve affects both new employees and their managers
What companies can do to deliver their promise to new employees
The critical elements of effective employee training
The importance of having an employee handbook for new and long-term employees

What Topics are Covered?

Finding, hiring, and keeping good people
Building employee commitment and engagement
Fast-track orientation
Designing a successful orientation program
The commitment curve and obtaining buy-in
Employee training and adult learning
Working with external providers
Helping people make connections
Creating employee manuals

What’s Included in Your Learning Style?

Self-paced eLearning OR
Interactive class environment – Facilitator-led
Specialized course materials and resources
Personalized certificate of completion

Learn more about Orientation Handbook Training – Getting Employees Off to a Good Start in the pdf below

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On-boarding Training

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Facilitator-led 2 Day Program (Classroom)

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

Did you know that most employees decide to leave a job within their first 18 months with an organization? When an employee does leave, it usually costs about three times their salary to replace them. You can greatly increase the likelihood that a new employee will stay with you by implementing a well-designed on-boarding program that will guide the employee through their first months with the company. This program will explore the benefits of on-boarding, show you how to design an on-boarding framework, give you ways to customize the program for different audiences (including managers and executives), and demonstrate how to measure results from the program.

What Will Participants Learn?

Define on-boarding and describe how it is different from orientation
Identify the business benefits of on-boarding
List the factors that contribute to a successful on-boarding program
Build a team to create an on-boarding program
Prepare a vision statement and goals for an on-boarding program
Design a framework for an on-boarding program that includes program setup, various types of training, games, progress tracking, follow-up
Customize your on-boarding framework
Identify which metrics you should track to evaluate program results
Create a branded, unique program

What Topics are Covered?

Defining On-boarding
Creating the On-boarding Steering Team
Gathering Supporting Information
Setting Goals
Developing the Program
A Personal On-boarding Plan
Customizing the Framework
Measuring Results
Branding the Program
On-boarding Executives
Understanding Employee Engagement
Ten Ways to Make Your Program Unique
Fun and Games
Case Study Analysis

What’s Included in Your Learning Style?

Self-paced eLearning OR
Interactive class environment – Facilitator-led
Specialized course materials and resources
Personalized certificate of completion

Learn more about On-boarding – Tools for a Successful Program in the pdf below

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Human Resources Manager Training

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Facilitator-led 3 Day Program (Classroom)

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

In today’s fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions, take part in interviews, or take responsibility for discipline. This training program will introduce those managers to human resource concepts. We will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring (such as diversity issues, compensation, and discipline).

What Will Participants Learn?

Discuss current issues in the human resource field and the changing role of supervisors and managers in terms of HR functions.
Write job specifications and identify core competencies.
Apply methods of finding, selecting, and keeping the best people using behavioural description interviewing techniques.
Get new employees off to a good start.
Understand compensation and benefits.
Maintain healthy employee relations.
Make performance appraisals a cooperative process.

What Topics are Covered?

Defining human resources
Skills inventory and job analysis
Position profiles and job descriptions
Finding candidates and advertising guidelines
Preparing for and conducting the interview
Employee orientation and on-boarding
Planning training and external providers
Performance reviews
Attendance management and diversity
Privacy issues and compensation and benefits
Managing disciplinary issues and termination
Exit interviews

What’s Included in Your Learning Style?

Self-paced eLearning OR
Interactive class environment – Facilitator-led
Specialized course materials and resources
Personalized certificate of completion

Learn more about Human Resources Manager Training in the pdf below

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Hiring Techniques Training: Behavioral Interviewing

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Facilitator-led 2 Day Program (Classroom)

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

Interviewing sounds easy enough: you arrange for a conversation between you and potential candidates, and then select the best person for a particular position. But what if you could refine the process in such a way that you were confident that you are selecting the right person? How do you separate the good from the great, when they have similar work experience and strengths to offer? This program will give you the skills and tools to hire successful candidates.

What Will Participants Learn?

How to recognize the costs incurred by an organization when a wrong hiring decision is made
Ways to develop a fair and consistent interviewing process for selecting employees
How to prepare better job advertisements and use a variety of markets
How to develop a job analysis and position profile
How to use traditional, behavioral, achievement oriented, holistic, and situational (critical incident) interview questions
Communication skills that are essential for a skilled recruiter
How to effectively interview difficult applicants
Ways to check references more effectively
Basic employment and human rights laws that can affect the hiring process

What Topics are Covered?

History of the interviewing process
The recruitment and selection process
Cost analysis
Job analysis and position profiles
Finding candidates and advertising guidelines
Screening resumes and performance assessments
Problems recruiters face and interviewing barriers
Non-verbal communication and types of questions
Traditional vs. behavioral interviews
The critical incident technique
Difficult applicants
Interview preparation and format
Scoring responses and checking references
Human rights

What’s Included in Your Learning Style?

Self-paced eLearning OR
Interactive class environment – Facilitator-led
Specialized course materials and resources
Personalized certificate of completion

Learn more about Hiring Techniques Training in the pdf below

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Giving Effective Feedback Training

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Facilitator-led 1 Day Program (Classroom)

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

This training is designed to help workplace leaders learn how to provide feedback any time that the message is due. Whether feedback is formal or informal, and whether it is provided to employees, peers, or someone else, there are ways that it can be structured to be effective and lasting. This course will help learn why the way we deliver is feedback is important, how to deliver a message so that people accept it and make changes that may be needed, and how to accept feedback that we are offered.

What Will Participants Learn?

Explain why feedback is essential
Apply a framework for providing formal or informal feedback
Use descriptive language in delivering feedback
Describe six characteristics of effective feedback
Provide feedback in real situations

What Topics are Covered?

Feedback definitions
Speaking clearly
Communication strategies
Characteristics of effective feedback
Receiving feedback graciously
Testing the waters (role play practice

What’s Included in Your Learning Style?

Self-paced eLearning OR
Interactive class environment – Facilitator-led
Specialized course materials and resources
Personalized certificate of completion

Learn more about Giving Effective Feedback Training in the pdf below

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Employee Dispute Resolution Training: By Peer Mediation

Select Your Learning Style

Facilitator-led 1 Day Program (Classroom)

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

Have you ever been in a workplace situation where a supervisor has made a decision that you did not agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The peer review process offers employees just that chance, using a formalized procedure to ask, consider, and resolve just these sorts of questions. This course will teach you everything you need to know about employee dispute resolution through mediation.

What Will Participants Learn?

What the peer review process is
A process for employees to file grievances and for management to respond
How to choose a facilitator and panel
What is involved in the hearing process, from preliminary meetings to the hearing, and the decision process
What responsibilities and powers a panel should have
How to apply professional questioning and probing techniques
Why peer review panels fail and how to avoid those pitfalls

What Topics are Covered?

What is peer review?
Initiating the process
The peer review panel
Asking questions
The peer review process
Panel walk through
Why does the process fail?

What’s Included in Your Learning Style?

Self-paced eLearning OR
Interactive class environment – Facilitator-led
Specialized course materials and resources
Personalized certificate of completion

Learn more about Employee Dispute Resolution Training in the pdf below

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Team Building Training

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Facilitator-led 3 Day Program (Classroom)

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

Success as a manager is heavily influenced by how well your team operates and what kind of results they achieve. Is your team able to solve problems? Can they resolve conflict? Are they enthusiastic and motivated to do their best? Do they work well together? This program is designed for participants who want to develop their team leadership skills and unleash the talent of their individual team members.

What Will Participants Learn?

Identify different types of teams.
Build teamwork by recognizing and tapping into the 12 characteristics of an effective team.
Promote trust and rapport by exploring your team player style and how it impacts group dynamics.
Recognize the key elements that move a team from involvement to empowerment and how to give these elements to your team.
Develop strategies for dealing with team conflict and common problems.
Understand how action planning and analysis tools can help your team perform better.

What Topics are Covered?

Organizations today, types of teams, team norms
The TORI team building model
Beckhart’s team activities
Stages of team development and shaping factors
Parker’s 12 characteristics of great teams
Team player types
The trust/relationship model
Creative, lateral, and vertical thinking
Interventions for team leaders
Resolving conflict and solving problems
SWOT analysis and developing team action plans

What’s Included in Your Learning Style?

Self-paced eLearning OR
Interactive class environment – Facilitator-led
Specialized course materials and resources
Personalized certificate of completion

Learn more about Developing High Performance Teams in the pdf below

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Stress Management Training

Select Your Learning Style

Facilitator-led 1 Day Program (Classroom)

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

Today’s workforce is experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out, insecure, and misunderstood. Many people feel the demands of the workplace, combined with the demands of home, have become too much to handle. This course explores the causes of such stress, and suggests general and specific stress management strategies that people can use every day.

What Will Participants Learn?

Understand that stress is an unavoidable part of everybody’s life
Recognize the symptoms that tell you when you have chronic stress overload
Change the situations and actions that can be changed
Deal better with situations and actions that can’t be changed
Create an action plan for work, home, and play to help reduce and manage stress

What Topics are Covered?

Defining stress and how it affects us
What is stress about?
Building a solid foundation
Mental strategies
Stress at work
Time management tips
Stress at home
Drainers and fillers

What’s Included in Your Learning Style?

Self-paced eLearning OR
Interactive class environment – Facilitator-led
Specialized course materials and resources
Personalized certificate of completion

Learn more about Stress Management Training in the pdf below

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Problem Solving and Decision Making Training

Select Your Learning Style

Facilitator-led 2 Day Program (Classroom)

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

We make decisions and solve problems continually. We start making decisions before we even get out of bed (shall I get up now or not?). Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. You may know someone who has a hard time making decisions about what to eat, never mind the internal wrestling they go through in order to take on major decisions at work. Likewise, we’ve probably all looked at a solution to something and said, “I could have thought of that.” The key to finding creative solutions is not just creativity, although that will certainly help. The answer rests in our ability to identify options, research them, and then put things together in a way that works. Having a process to work through can take the anxiety out of problem solving and make decisions easier. That’s what this program is all about.

What Will Participants Learn?

How to apply problem solving steps and tools
How to analyze information to clearly describe problems
How to identify appropriate solutions
Ways to think creatively and be a contributing member of a problem solving team
How to select the best approach for making decisions
How to create a plan for implementing, evaluating, and following up on decisions
Ways to avoid common decision-making mistakes

What Topics are Covered?

Problem-solving definitions
Making decisions
Problem solving model and toolkit
Getting into It
SWOT Analysis
Making good group decisions
Analyzing and selecting solutions
Planning and organizing
Many hands-on case studies and exercises

What’s Included in Your Learning Style?

Self-paced eLearning OR
Interactive class environment – Facilitator-led
Specialized course materials and resources
Personalized certificate of completion

Learn more about Problem Solving and Decision Making Training in the pdf below

DOWNLOAD PDF

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Performance Management Training

Select Your Learning Style

Facilitator-led 1 Day Program (Classroom)

eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

Inspiring someone to be their best is no easy task. Just how do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This course will give you some of those skills.

What Will Participants Learn?

The role of goal setting in performance management.
Tools to help your employees set and achieve goals.
A three-phase model that will help you prepare employees for peak performance, activate their inner motivation, and evaluate their skills.
Motivational tools and techniques.

What Topics are Covered?

The shared management model
Setting goals
Phase I (Preparation)
Phase II (Activation)
Phase III (Ongoing and Formal Evaluation)