Creating Successful Staff Retreats Training
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Facilitator-led 1 Day Program (Classroom)
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eLearning format (Self-paced)
Please refer to Pricing Page for cost per participant
A staff retreat can evoke some pretty strong emotions. Dread of a week hanging around with people you would never invite home for dinner. Queasy thinking about throwing yourself backwards hoping your ‘new friends’ will catch you. However, staff retreats still continue even in hard times. Why? Many of the things we really need to get done take longer than the two hours you have in meeting time. As well, the retreat itself can bring about a change in approach not possible sitting in your boardroom for a meeting. This one-day course will give you tools to be able to create staff retreats that are successful and help to bolster productivity, sales and positive workplace culture.
What Will Participants Learn?
- Discuss experiences with staff retreats
- Know the reasons why staff retreats are conducted
- Understand the main staff retreat undertakings categories
- Develop and present retreat activities
- Identify the critical elements for success of a staff retreat
- Develop a planning checklist
- Appreciate the keys to running a staff retreat
- Develop an evaluation questionnaire
- Recognize post-retreat activities that will ensure the continuing success of your staff retreatsRealize your top three take home ideas for creating successful staff retreats
What Topics are Covered?
- Staff Retreats
- Types of Undertakings at a Staff Retreat
- Designing a Staff Retreat
- Running the Retreat
- Post-Retreat
What’s Included in Your Learning Style?
- Self-paced eLearning OR
- Interactive class environment – Facilitator-Led
- Specialized course materials and resources
- Personalized certificate of completion
Learn more about Creating Successful Staff Retreats Training in the pdf below
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Continuous Improvement with Lean
Select Your Learning Style
Facilitator-led 1 Day Program (Classroom)
OR
eLearning format (Self-paced)
Please refer to Pricing Page for cost per participant
Companies everywhere, no matter what their industry, can benefit from the principles of continuous improvement with Lean. Whether they adopt a very formal process or commit to something less structured, they can follow its principles and improve their bottom line by reducing wasted time and resources.
This course is designed for learners who have completed the pre-requisite Lean Process Improvement course, and perhaps have been involved in implementation of its principles in their workplace. It is the ideal next step along the path of learning and creating a workplace culture committed to continuous improvement.
You must complete the Lean Process Improvement course before taking this program.
What Will Participants Learn?
- Describe what continuous improvement with Lean is all about
- Explain the concepts of the continuous improvement cycle: Identify, Plan, Execute, and Review
- Apply Lean continuous improvement concepts to a case study
- Present ideas for continuous improvement
What Topics are Covered?
- Defining Continuous Improvement
- Stage One – Identify Areas for Improvement
- Stage Two – Create a Plan for Improvement
- Stage Three – Implement the Changes
- Stage Four – Review the Impact
- Test Driving
What’s Included in Your Learning Style?
- Self-paced eLearning OR
- Interactive class environment – Facilitator-Led
- Specialized course materials and resources
- Personalized certificate of completion
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Facilitation Skills
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Facilitator-led 2 Day Program (Classroom)
OR
eLearning format (Self-paced)
Please refer to Pricing Page for cost per participant
How can you facilitate, rather than control, group decision-making and team interaction? With no formal training, people may find it difficult to make the transition from instructors or managers to facilitators. This course has been created to make core facilitation skills better understood and readily available for your organization. It represents materials and ideas that have been tested and refined over twenty years of active facilitation in all types of settings.
What Will Participants Learn?
- How to distinguish facilitation from instruction and training
- How to identify the competencies linked to effective small group facilitation
- The difference between content and process
- The stages of team development and ways to help teams through each stage
- Common process tools to make meetings easier and more productive
What Topics are Covered?
- Defining your role and how facilitators work
- Establishing ground rules
- Content and process
- Types of thinking
- Dealing with controversial issues and divergent perspectives
- Communication skills
- Listening for common ground
- Common facilitation techniques
- Giving effective feedback
- The language of facilitation
- Dealing with difficult dynamics
- Building sustainable agreements
- Stages of team development
- Analysis tools
What’s Included in Your Learning Style?
- Self-paced eLearning OR
- Interactive class environment – Facilitator-Led
- Specialized course materials and resources
- Personalized certificate of completion
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Managing the Virtual Workplace
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Facilitator-led 1 Day Program (Classroom)
OR
eLearning format (Self-paced)
Please refer to Pricing Page for cost per participant
Virtual workers and virtual teams are an essential part of today’s workforce. More than ever, people are using technology to work anywhere, anytime.
There are big benefits to today’s virtual workplace, but there can be big challenges, too. This course will teach managers and supervisors how to prepare employees for the virtual workplace, create telework programs, build virtual teams, leverage technology, and overcome cultural barriers.
What Will Participants Learn?
- Create a virtual workplace strategy
- Develop, implement, and maintain telecommuting programs
- Build a virtual team and lead them to success
- Plan and lead virtual meetings
- Use technology to support your virtual workplace
- Overcome cultural barriers when leading virtual teams
- Develop your virtual leadership skills
What Topics are Covered?
- Defining the virtual workplace
- Creating virtual workplace programs
- Technology tips and tricks
- Building virtual teams
- Leading virtual team meetings
- Working with cross-cultural teams
- Virtual leadership strategies
What’s Included in Your Learning Style?
- Self-paced eLearning OR
- Interactive class environment – Facilitator-Led
- Specialized course materials and resources
- Personalized certificate of completion
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Workplace Wellness Training
Select Your Learning Style
Facilitator-led 2 Day Program (Classroom)
OR
eLearning format (Self-paced)
Please refer to Pricing Page for cost per participant
Whether you are creating a workplace wellness program from scratch, or enhancing what you already have, you’re already on the right track! With increasing costs of health care, a shrinking workforce, and aging workers, a savvy workplace understands the value in supporting workers to improve their conditioning and to live a fitter lifestyle. This course includes all aspects of designing or upgrading a program, from concept through implementation, to review.
What Will Participants Learn?
- Describe the necessity of workplace wellness programs
- Create program elements that reflect the needs of employees and the objectives of the organization
- Select program elements that fit the context of current operations
- Establish implementation and evaluation strategies
What Topics are Covered?
- The case for wellness
- Building the foundation
- Gathering support
- Gathering data
- Performing a needs analysis
- Key program elements
- In-depth case studies
- Implementing your workplace wellness program
- Reviewing the plan
- Evaluating and reporting results
What’s Included in Your Learning Style?
- Self-paced eLearning OR
- Interactive class environment – Facilitator-led
- Specialized course materials and resources
- Personalized certificate of completion
Learn more about Workplace Wellness Training in the pdf below
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How to Manage Anger and Violence in the Workplace
Select Your Learning Style
Facilitator-led 3 Day Program (Classroom)
OR
eLearning format (Self-paced)
Please refer to Pricing Page for cost per participant
Violence of any sort has many roots. Sometimes there are warning signs of workplace violence, but this is not always the case. It is up to us to learn whatever we can to prevent, identify, and mitigate any threats, and this comprehensive workshop includes everything a workplace leader needs to get started.
What Will Participants Learn?
- Describe what workplace violence is
- Identify some warning signs of violence
- Apply the cycle of anger
- Understand Albert Bandura’s behavior wheel and how it applies to anger
- Develop a seven-step process for managing your anger and others’ anger
- Apply better communication and problem solving skills, which will reduce frustration and anger
- Develop some other ways of managing anger, including coping thoughts and relaxation techniques
- Use the nine components of an organizational approach to managing anger, including risk assessment processes
- Respond if a violent incident occurs in the workplace on an individual and organizational level
What Topics are Covered?
- What is workplace violence?
- The behaviour wheel and anger process
- Communication, problem solving, and anger management skills
- A systems approach and developing a policy and program
- Risk assessment and risk level analysis
- Hiring practices and workplace design
- Workplace practices and procedures
- Security systems and personnel and training programs
- Developing emergency response plans and threat response process
- The immediate response
- Consulting with the experts
- Gathering and evaluating additional information
- Communicating incidents and threats
- Reviewing the options and analyzing the impact
- Incident response check-list
What’s Included in Your Learning Style?
- Self-paced eLearning OR
- Interactive class environment – Facilitator-led
- Specialized course materials and resources
- Personalized certificate of completion
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Workplace Harassment: What To Do
Select Your Learning Style
Facilitator-led 2 Day Program (Classroom)
OR
eLearning format (Self-paced)
Please refer to Pricing Page for cost per participant
In 2012 alone, the US Equal Employment Opportunity Commission ordered that $365,400,000 (that’s 365.4 million dollars!) be paid out for discrimination and harassment charges. No wonder companies are working to be more proactive in preventing harassment. But how do you prevent harassment from occurring? What sorts of policies should be in place? What should managers do to protect their employees? And if a complaint is filed, what will we do? All of these questions (and more!) will be answered in this course.
What Will Participants Learn?
- Explain what is acceptable behavior in the workplace and what is not
- Apply the benefits of harassment training
- Define the various types of harassment, including sexual harassment
- Assist in creating a harassment policy
- State some ways to prevent harassment
- Demonstrate some ways to protect yourself from harassment
- Know what to do if you are harassed or accused of harassment
- Understand the complaint process, from the complaint to the reply, to mediation or investigation, to a solution
- Identify situations where mediation is appropriate, and understand how mediation works in those situations
- Describe appropriate solutions for a harassment incident
- Know what to do if a complaint is false
- Help your workplace return to normal after a harassment incident
What Topics are Covered?
- Defining harassment
- The purpose of training
- Creating a harassment policy
- Other prevention strategies
- Nipping it in the bud and protecting yourself
- What if it happens to me?
- What if it’s happening to someone else?
- Someone has filed a complaint against me!
- Addressing a complaint
- Handling false complaints
- Mediation
- Investigating a complaint
- Making the decision and creating solutions
- After it’s over
What’s Included in Your Learning Style?
- Self-paced eLearning OR
- Interactive class environment – Facilitator-led
- Specialized course materials and resources
- Personalized certificate of completion
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Strategic Planning
Select Your Learning Style
Facilitator-led 2 Day Program (Classroom)
OR
eLearning format (Self-paced)
Please refer to Pricing Page for cost per participant
If you and the people who work with you don’t understand where the company is going, they may all develop their own priorities and actually prevent you from getting where you need to be. Part of getting everyone on board is creating a strategic plan complete with the organization’s values, vision, and mission. Then, there’s the challenge of bringing these principles to life in a meaningful way that people can relate to. This program will help you describe what you want to do and get people where you want to go.
What Will Participants Learn?
- How to identify the values that support their company
- How to define the vision for their company
- How to write a mission statement that explains what the company’s purpose is
- How to complete meaningful SWOT analyses
- Tools and techniques to create a strategic plan that directs the organization from the executive to the front line
- Ways to implement, evaluate, and review a strategic plan
- How related tools, such as the strategy map and balanced scorecard, can help them develop a strategic plan
What Topics are Covered?
- Understanding strategic planning
- Identifying our values
- Designing our vision
- Writing mission statements
- Performing a SWOT analysis
- Setting goals
- Assigning roles, responsibilities, and accountabilities
- Gathering support
- Making the change
- Presentation options (infographics, reports, etc.)
- Getting there successfully
- Plenty of case studies and practice opportunities
What’s Included in Your Learning Style?
- Self-paced eLearning OR
- Interactive class environment – Facilitator-led
- Specialized course materials and resources
- Personalized certificate of completion
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Safety in the Workplace
Select Your Learning Style
Facilitator-led 1 Day Program (Classroom)
OR
eLearning format (Self-paced)
Please refer to Pricing Page for cost per participant
Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They also have a profound, often lifelong impact on workers. Introducing a safety culture into your organization, where safety is valued as an integral part of the business’s operation, not only saves the business time and money, it also builds a committed, loyal, healthy workforce. This course will give you the foundation to start building your safety culture.
What Will Participants Learn?
- Understand the difference between a safety program and a safety culture
- Use resources to help you understand the regulations in your area
- Launch a safety committee
- Identify hazards and reduce them
- Apply hiring measures that can improve safety
- Explain what a safety training program will involve
- Identify groups particularly at risk for injury and know how to protect them
- Help your organization write, implement, and review a safety plan
- Respond to incidents and near misses
- Understand the basics of accident investigation and documentation
What Topics are Covered?
- Defining a safety culture
- Governing bodies and resources
- Getting started
- Identifying hazards
- Resolving hazards
- Taking proactive measures
- Identifying groups at risk
- Writing a safety plan
- Implementing the plan
- Incident management
- Reviewing the program
What’s Included in Your Learning Style?
- Self-paced eLearning OR
- Interactive class environment – Facilitator-led
- Specialized course materials and resources
- Personalized certificate of completion
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Lean Process Improvement
Select Your Learning Style
Facilitator-led 2 Day Program (Classroom)
OR
eLearning format (Self-paced)
Please refer to Pricing Page for cost per participant
Lean principles have come a long way over the past 300 years. From Benjamin Franklin’s early ideas, to Henry Ford’s work in the 1920’s and the Toyoda precepts in the 1930’s, to Jeffery Liker’s publication of The Toyota Way in 2004, Lean processes have evolved from a simple concept to a set of widely used best practices. This course will give participants the foundation to begin implementing Lean process improvement tools in their workplace.
What Will Participants Learn?
- Define Lean and its key terms
- Describe the Toyota Production System and the TPS house
- Describe the five critical improvement concepts
- Use the Kano model
- Identify and reduce various types of waste
- Create a plan for a more environmentally Lean organization
- Use the PDSA and R-DMAIC-S models
- Use Lean thinking frameworks, including 5W-2H, Genchi Genbutsu and Gemba
- Prepare for and complete a basic 5-S
- Describe the key elements of Kaizen events, particularly a Kaizen blitz
- Gather, analyze, and interpret data using flow charts, Ishikawa (fishbone) diagrams, SIPOC diagrams, and value stream maps
- Go back to their organization with a plan to begin incorporating Lean into their corporate culture
What Topics are Covered?
- Understanding Lean
- The Toyota Production System
- The Toyota Production System House
- The five critical improvement concepts
- Understanding value with the Kano Model
- Types of waste
- Creating a Lean enterprise
- The Plan, Do, Study, Act (PDSA) cycle
- Using the R-DMAIC-S model
- Lean thinking tools
- Kaizen events
- Data gathering and mapping
- A plan to take home
What’s Included in Your Learning Style?
- Self-paced eLearning OR
- Interactive class environment – Facilitator-led
- Specialized course materials and resources
- Personalized certificate of completion
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