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The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
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Facilitator-led 1 Day Program (Classroom)
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A staff retreat can evoke some pretty strong emotions. Dread of a week hanging around with people you would never invite home for dinner. Queasy thinking about throwing yourself backwards hoping your ‘new friends’ will catch you. However, staff retreats still continue even in hard times. Why? Many of the things we really need to get done take longer than the two hours you have in meeting time. As well, the retreat itself can bring about a change in approach not possible sitting in your boardroom for a meeting. This one-day course will give you tools to be able to create staff retreats that are successful and help to bolster productivity, sales and positive workplace culture.
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Learn more about Creating Successful Staff Retreats Training in the pdf below
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Facilitator-led 1 Day Program (Classroom)
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eLearning format (Self-paced)
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This one-day course provides participants with the knowledge and skills to conduct internal environmental audits. Practical, proven techniques for planning, conducting, and reporting on internal environmental audits will be introduced. Case studies based on actual audits will be used to reinforce the concepts and provide participants with practice in applying the principles to situations typically encountered during internal auditing.
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Learn more about Environmental Audit Primer Training in the pdf below.
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Facilitator-led 1 Day Program (Classroom)
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eLearning format (Self-paced)
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Environmental Management Systems (EMS) involve a set of processes and practices that enable an organization to reduce its environmental impacts and increase its operating efficiency. A well-designed EMS can help an organization address its regulatory demands in a systematic manner thereby reducing the risk of noncompliance. An EMS can also help address non-regulated issues such as pollution prevention, odor management, water usage and energy conservation.
In this one-day course participants will learn about EMS and how it can benefit their organization. Through the use of a Case Study and information they bring about their own company participants will leave with a draft EMS for their organization. It will include organizational Environmental Aspect and Impacts and Objectives and Targets for their organizations significant environmental impacts.
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Learn more about Environmental Sustainability Training in our PDF
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Facilitator-led 2 Day Program (Classroom)
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eLearning format (Self-paced)
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Proposals are persuasive documents that are fundamental tools in organizational funding and output. This two-day course will look at sources of funding, types of proposals and how to write proposals that will meet funding agencies requirements. This will include a number of tips and techniques to increase the potential success of your proposals. An important but often overlooked aspect of proposal writing will also be covered- Building and Maintaining Relationships. Relationships are built on honesty. Potential projects must be a good fit for your organization and your organization must be ready to do the work contained in the proposal. The most successful proposals are going to be those that fulfill the mission and values of your organization and that of the funding agencies as well!
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Facilitator-led 1 Day Program (Classroom)
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eLearning format (Self-paced)
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Social selling isn’t just a fad or the latest approach to selling that businesses need to adopt. It’s a result of the massive integration of social media in how we conduct our lives. Sales professionals understand they can connect to and leverage these habits. This course is designed for entrepreneurs and sales professionals to learn how to function in that space.
In this one-day course, we’re going to explore how social selling is an essential requirement for sales teams, and how the relationships that are created and nurtured within social media will help you grow and sustain your business. We’ll also learn how to apply specific techniques to connect with your audience and potential fans in the social space.
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Facilitator-led 1 Day Program (Classroom)
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Companies everywhere, no matter what their industry, can benefit from the principles of continuous improvement with Lean. Whether they adopt a very formal process or commit to something less structured, they can follow its principles and improve their bottom line by reducing wasted time and resources.
This course is designed for learners who have completed the pre-requisite Lean Process Improvement course, and perhaps have been involved in implementation of its principles in their workplace. It is the ideal next step along the path of learning and creating a workplace culture committed to continuous improvement.
You must complete the Lean Process Improvement course before taking this program.
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Facilitator-led 1 Day Program (Classroom)
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Effective leaders understand how powerful an opportunity can be when they can tap into the intelligence, wisdom, and innovation present in their workforce. Conversational leadership provides the space and infrastructure for knowledge sharing to take place; for employees, stakeholders, and the community to be involved in discussing big, important questions; and to generate solutions that people within the organization can take action on.
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Facilitator-led 2 Day Program (Classroom)
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eLearning format (Self-paced)
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E-mail marketing is here to stay, and knowing how to do it well is essential for marketers as well as small business owners, coaches, and consultants. In this two-day course you’ll learn the essentials of planning, creating, and delivering exceptional e-mail marketing campaigns that support your overall marketing strategy. After this course, you will be able to reach more clients and potential clients through your efforts at being an e-mail influencer.
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eLearning format (Self-paced)
Whether you are starting a business or are already working in your business – Entrepreneurship has it challenges. Developing essential business skills and accessing coaching through the online Entrepreneurship Training Program© offered by Microbusiness Training Centre Inc. will give you a distinct advantage in the business world.
Clients can select individual Modules for $350.00 each which includes 1 hour of business coaching ($200 value), OR
take all 5 Modules which includes 5 hours of business coaching at the package price of $1600.00 plus GST.
To set up your User Account and arrange for payment, kindly call: 780-482-4490 or send us an email: trainingwarehouse@microbusiness.ca
In business, understanding the numbers is critical. It can make the difference between being in business or not. Developing a financial plan for the future and understanding finance terminology can take you from fearing the numbers to becoming a competent business owner. Every business has risk and identifying your risk factors provides an opportunity to create a contingency or plan to mitigate those situations should they occur. An entrepreneur that plans for risk management or identifies contingencies will often survive a critical time in their business.
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