Essentials for Customer Service Excellence

Select Your Learning Style

Facilitator-led 1 Day Program (Classroom)


eLearning format (Self-paced)

Please refer to Pricing Page for cost per participant

The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.

What Will Participants Learn?

  • Identify ways to establish links between excellence in customer service and your business practices and policies.
  • Develop the skills and practices that are essential elements of a customer service-focused manager.
  • Recognize what employees are looking for to be truly engaged.
  • Recognize who the customers are and what they are looking for.
  • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.

What Topics are Covered?

  • The six critical elements of customer service
  • Understanding leadership
  • Managing performance
  • Onboarding and orientation
  • Five practices of leadership

What’s Included in Your Learning Style?

  • Self-paced eLearning OR
  • Interactive class environment – Facilitator-Led
  • Specialized course materials and resources
  • Personalized certificate of completion


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